Capgemini Freshers OFF Campus Mass Hiring 2022 As IT CSG Cloud & Infra Services (CIS) Role | Any Graduate Superset Hiring | 2022/ 2021 Batch | Across, India
Capgemini Freshers OFF Campus Mass Hiring 2022 As IT CSG Cloud & Infra Services (CIS) Role | Any Graduate Superset Hiring | 2022/ 2021 Batch | Across, India:
Capgemini Officially Announced Hiring Freshers Engineering Graduates as Below Mentioned positions.Capgemini Hiring for CSG IT Enablers Contact Support Group. Role in Kolkata / Bangalore/ Pune, India,India Software, and Services For the full time. Capgemini company is going to recruit candidates for graduates off-campus. The candidates who are completed Candidates must have completed any 3-year graduation in 2021 & 2022 in Any Specialization. in Any Specialization Graduates Engineering Graduates degree in any Streams/Branch Pass out in the Year 2022/ 2021 Batch Eligible Only. batches are Eligible to apply.
In this article, you can easily find the Capgemini address, date of interview, eligibility details, interview syllabus, selection process, application link, and application procedure details explanation is given below.
In this article, you will get to know this drive, and also you can prefer a video that I created for your better understanding firstly understand the few points which I discussed in this video before applying.
For more such Latest new off-campus drives and for many years, internships, and free courses are updated on our website.
Capgemini 2022 Recruitment Drive For Freshers – Any Batch:
Company Name: Capgemini.
Experience: Freshers/Any
Job Title: CSG IT Enablers Contact Support Group.
Country/Region: IN
Qualification: Candidates must have completed any 3-year graduation in 2021 & 2022.
Branch: Any Branch or Stream Eligible.
Job Location: Kolkata / Bangalore/ Pune, India.
Year of Passing: 2022/ 2021 BatchOnly.
Stipend Details: INR ₹ INR 275,000.00 per Annum.
Full-Time/Part-Time:Full-Time Employee
Application Deadline: 10 November 2022 11:59 PM.
Job Posted: Today.
Company Profile: Summary
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Get The Future You Want | www.Capgemini.com
Job Description For Capgemini Off-Campus Drive 2022:
Role: CSG IT Enablers Contact Support Group
Contact Support Group(CSG)
CSG is Capgemini's Cloud & Infra Services' (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs etc).
CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.
Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/ escalation to improve the experience of end user.
You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.
Responsibilities for Capgemini Off-Campus Drive 2022:
Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
Service Delivery – Its our service to the customer and delivering what is expected
Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
Key Skills for Capgemini Off-Campus Drive 2022:
Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement and KPIs
Candidates must be open to relocate to any location and work in night shifts
