HCL Started Off Campus Freshers Hiring 2023 As Senior Analyst Role | All Graduate & Branch | 2022-2020 Batch | Salary 6.5 LPA | Noida, India:
HCL Officially Announced Hiring Freshers Engineering Graduates as Below Mentioned positions.HCL Hiring for Senior Analyst. Role in Noida, India,India Software, and Services For the full time. HCL company is going to recruit candidates for graduates off-campus. The candidates who are completed BE/ B.Tech in Any Specialization Graduates Engineering Graduates degree in any Streams/Branch Pass out in the Year 2022/ 2021/ 2020/ 2019/ 2018 Batch Eligible Only. batches are Eligible to apply.
In this article, you can easily find the HCL address, date of interview, eligibility details, interview syllabus, selection process, application link, and application procedure details explanation is given below.
In this article, you will get to know this drive, and also you can prefer a video that I created for your better understanding firstly understand the few points which I discussed in this video before applying.
For more such Latest new off-campus drives and for many years, internships, and free courses are updated on our website.
HCL 2022 Recruitment Drive For Freshers – Any Batch:
Company Name: HCL Technologies.
Experience: Freshers/Any
Job Title: Senior Analyst.
Country/Region: IN
Qualification: : BE/B.Tech.
Branch: Any Stream & Branch.
Job Location: Noida, India.
Year of Passing: 2022/ 2021/ 2020/ 2019/ 2018 BatchOnly.
Stipend Details: INR ₹ 4,00,000 - 6,50,000 L.P.A.
Full-Time/Part-Time:Full-Time Employee
Application Deadline: Soon.
Job Posted: November 21, 2022.
Company Profile: Summary
HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business. Wikipedia
Get The Future You Want | www.HCL.com
Job Description and Responsibilities For HCL Off-Campus Drive 2022:
Provide Service Desk support via Phone / Chat / Web channels Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's..
Responds to telephone calls, email, instant messages, and assigned tickets from users;
Assign work orders / incidents to appropriate support teams and follow up until closure.. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
Desired Candidate Profile for HCL Off-Campus Drive 2022:
Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints.
May train users and operators on a limited basis and/or may write training procedures.
Job Details for HCL Off-Campus Drive 2022:
To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
